Getting help

Report a problem

If something isn’t working, choose Help › Report a Problem….

1. Describe what happened, and what you expected.
2. Optionally, add your email address if you’d like a reply.
3. Leave Include diagnostic details selected to help find the cause. You can review the details before sending: the Guidepost and macOS versions, your Mac model, your display setup, and Guidepost’s recent activity log. Your presentations and Library aren’t included.
4. Click Send report.

You’ll see a reference number when the report is sent. If it can’t be sent, for example because you’re offline, your description is kept so you can try again later.

Send feedback

Choose Help › Send Feedback… to share an idea or tell us how Guidepost is working for your church. During the beta, Guidepost occasionally asks how it’s going after a service; click Don’t ask again to stop the reminder.

Contact support

Choose Help › Contact Support, or visit the support page.

In the app

• Help › Keyboard Shortcuts lists every shortcut.
• Help › Connecting an AirPlay Display walks through connecting a TV.
• Help › Silencing Notifications While Live sets up Do Not Disturb during services.
• Help › Adding Bible Translations explains the supported formats.
• Help › Try the Sample Service opens a complete example service.
• Help › What’s New shows recent changes.

You can also search the Help menu for a topic.